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At Fortunato Music we want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced item for a store credit if the item is returned within 10 business days of receipt. We do not offer refunds for change of mind purchases.
Please note that all SALE purchases are final. There is no exchange or return on SALE items.
If you wish to return an item/s, please contact us at firstname.lastname@example.org and quote your order number and reason for return. Once we have replied please post to the address advised within 10 business days.
A Credit Voucher will ONLY be issued if the item/s are still in their original condition. Returned items are inspected on receipt and if not in their original condition will be returned to you.
Unfortunately, we cannot accept responsibility for returning parcels that get lost or damaged on their way back to us. We recommend that you return your item/s with tracking and that you keep a copy for your records. Please note that return shipping is at your expense and Fortuano Music does not issue credit for shipping costs.
Fortuano Music does not provide refunds for change of mind made by the customer.
All items are inspected for faults before sending to you. In the unlikely case that something has been overlooked, please contact us immediately and we will advise you on returning the item to us. If the item is deemed faulty we will replace the purchase item plus the return postage.